IT Applications Specialist

Company: GTT, LLC
Location: Kansas City
Posted on: February 18, 2026

Job Description:

Job Description Job Description Primary Job Title: Applications Specialist Alternate Job Titles: IT Applications Support Specialist Design Software Support Analyst AEC Applications Analyst Technical Applications Consultant Location: Kansas City, Missouri Onsite Position Position Details Position Type: Contract Contract Duration: 12 Months Start: As Soon As Possible Job Summary The Applications Specialist provides advanced technical support for design and engineering software applications across global practices, regional offices, and project teams. This role supports internal customers by troubleshooting critical issues, deploying specialized applications, and improving IT processes within the AEC (Architecture, Engineering, Construction) industry. The position requires strong expertise in engineering and design software platforms, excellent customer service skills, and the ability to manage multiple technical priorities in a fast-paced environment. Key Responsibilities Respond to incoming calls, emails, and chat sessions to document and resolve critical issues Troubleshoot and resolve design-related software problems Research, verify, and document product defects; create ServiceNow tickets Escalate unresolved issues to section managers or vendor support as needed Develop and maintain knowledge base articles Deploy and test specialized applications for business units Analyze recurring issues to determine root cause and corrective action Identify trends in customer-reported issues Manage AEC product licenses and vendor relationships Participate in product BETA programs and provide enhancement feedback Monitor systems to identify performance issues Provide peer-to-peer training and presentations Benchmark hardware for engineering and architectural design needs Attend relevant AEC industry user group meetings and conferences Perform additional duties as assigned and comply with company policies and standards Required Qualifications Bachelor’s Degree in Computer Science, MIS, CAD, Engineering, or related field OR equivalent professional experience Minimum 4 years of experience troubleshooting and resolving design application programs Strong knowledge of Autodesk, Bentley, Hexagon, ESRI, Revit, or other engineering/design software suites in a production environment Strong technical troubleshooting and analytical skills Excellent written and verbal communication skills Ability to work independently and manage multiple deadlines Strong organizational and prioritization skills Proficiency in Microsoft Office Suite Core Competencies Customer-focused service mindset Ability to translate technical issues into clear solutions Strong collaboration and vendor relationship management Continuous learning within AEC and IT technologies Work Environment Onsite position in Kansas City, MO Supports internal teams nationwide Fast-paced IT support environment with multiple concurrent priorities Benefits Medical, Vision, and Dental Insurance Plans 401k Retirement Fund About the Company An established infrastructure engineering firm designing and building essential infrastructure for cities since 1898. With a commitment to safety and quality, the organization plays a critical role in developing sustainable communities nationwide. About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 banking, insurance, financial services, technology, life sciences, biotech, utility, and retail organizations across the U.S. and Canada. Job Number: 26-01556 LI-GTT LI-Onsite gttjobs Company Description Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure. We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier. There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers Awards SIA’s Fastest Growing Staffing Firm: 2023 and 2015 SIA’s Best Staffing Firm to Work for: 2019 -2023 Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015 Randstad Preferred Supplier: 2020 - 2023 TechServe Alliance Excellence Award. 2019 NH Business Magazines Fast 5 fastest growing companies Ernst & Young Entrepreneur of the Year Finalist: 2015 Company Description Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015

Keywords: GTT, LLC, Lawrence , IT Applications Specialist, IT / Software / Systems , Kansas City, Kansas