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Customer Service Representative

Company: Kristi Keefer-Farmers Insurance Agency
Location: Lawrence
Posted on: May 12, 2022

Job Description:

Job DescriptionOur office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Benefits

Base Salary with Commissions Bonus OpportunitiesPaid Time Off (PTO)Holidays Off

Responsibilities

  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Handle all incoming claim calls from customers.
  • Complete Evidence of Insurance requests.
  • Document each customer contact in eAgent.
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Take premium payments from customers.
  • Ask each customer for referrals and explain our referral program.
  • Treat each customer contact as a cross and up-sell opportunity including financial products.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Answer incoming phone calls on the first ring.
  • Provide exceptional customer service.
  • Be outstanding at relationship building.
  • Maintain client relationships with follow up phone calls.
  • Claims follow up calls.
  • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
  • Provides on-going support to insurance clients as needed.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
  • Assess and identify the wants and needs of your customer(s) over the phone
  • Uphold the wants and needs of your customers

    Requirements

    • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
    • Possess an upbeat, positive and enthusiastic attitude.
    • Must have ability to multi-task.
    • Professional phone etiquette.
    • Great Customer Service Skills.
    • Works well with other employees and is a team player with a positive attitude.
    • No insurance experience required but must be willing to learn

Keywords: Kristi Keefer-Farmers Insurance Agency, Lawrence , Customer Service Representative, Sales , Lawrence, Kansas

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