LawrenceRecruiter Since 2001
the smart solution for Lawrence jobs

Remote Work - Call Center Agents (Tech Support) (Lawrence,KS)

Company: Full Potential Solutions
Location: Lawrence
Posted on: November 21, 2020

Job Description:

Technical Support Representatives Overview Are you hungry to succeed and accelerate your career growth? Do you have what it takes to earn over $35,000 per year in your starting position with us? It is all within your reach at FPS assuming you have great customer service, determined to thrive and empathetic. You got this! Our mission is to create an environment where people thrive based on core values of Excellence, Accountability, Integrity and Grace. In short, we believe if we live by our core values and pay our people a premium, we will maintain our incredible culture as we attract and retain the best people. FPS is not for everyone. Those with a desire to serve, to problem-solve and to contribute with a sense of urgency, quality and collaboration will find FPS a unique and inviting workplace. We have grown globally from 0 to 800 employees in 3 years - creating a host of career opportunities for our people to thrive! We offer a comprehensive compensation and benefits package that includes health, dental, vision, generous PTO, a performance-based bonus program and opportunities for training and career development. We are also currently in a fully remote work environment that will potentially save you money on commute and provide the equipment you need for success - including a computer and dual monitors. As a Technical Support Representative, you will be responsible for identifying customer s concerns through phone; which includes but not limited to basic troubleshooting, system and equipment issues, installation, operational functions, and maintenance. You will be carefully attending to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.Responsibilities

  • Listen, handle and carefully attend to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Be able to identify customer s concerns through phone; which includes but not limited to basic troubleshooting, system and equipment issues, installation, operational functions, and maintenance.
  • Educate the customer s support options and steps being taken to resolve the issue.
  • Ensures to provide first call resolution with confidentiality to customers concern and properly set expectations while utilizing available resources.
  • Managing, installing, uninstalling, application programs and software
  • Experience with the following devices
    • Personal computer (PC) or Apple Mac computer
    • Smartphones, Digital Music Players, Tablets
    • Music downloading and organizing
    • Understanding of internet concepts and features
      • Navigation to web addresses
      • Internet security, secured connection - SSL
      • Manage usernames and passwords for multiple sites
      • Search engines, concepts, words, and the ability to search the internet for specific information in a timely manner
      • Email application functionality including
        • Access and navigate, as well as full feature use of web based email applications (Outlook, Gmail, Yahoo, Comcast, other ISP provided/hosted email)
        • Ability to organize email, maintains folders, manages attachments and downloads. In addition to the basic qualificationsQualifications
          • Ability to work from home in a quiet environment free of background noise and interruption
          • Knowledge of computer technology and computer operating systems (LAN/WAN networking components, i.e.: PC s, Routers, Multiplexers, Bridges and Switches. Etc)
          • Extensive understanding of PC components and functionality
          • Advanced problem-solving skills and effectively communicate with customers and work groups
          • Ability to multi-task and have organizational skills
          • Ability to work under pressure in a positive culture
          • Preferably with 1-year customer service experience/technical support (troubleshooting voice, VoIP, data, and video) in a call center environment
          • Flexible work hours and availability for day, evening, night, weekend, and holiday. Overtime maybe required
          • Typing speed of 30 wpm
          • Internet access at home with 50 mbps or more
          • Must be willing to go through pre-employment background and drug screeningApply for this job onlineEmail this job to a friend Share on your newsfeed Associated topics: assist, desktop, information technology support, service, support analyst, systems administrator, technician, technician ii, technician iii, technician iv

Keywords: Full Potential Solutions, Lawrence , Remote Work - Call Center Agents (Tech Support) (Lawrence,KS), Sales , Lawrence, Kansas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Front Desk Agent
Description: Front Desk--Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary (more...)
Company: Aimbridge Hospitality
Location: Kansas City
Posted on: 11/26/2020

Allstate Sales Agent
Description: Grow your career without limits. Become an Allstate Sales Agent.Looking to get out from behind your desk and into the community As an Allstate Sales Agent, you will sell auto and home insurance products (more...)
Company: Allstate
Location: Kansas City
Posted on: 11/26/2020

Licensed Insurance Sales Representative
Description: Grow your career without limits. Become an Allstate Sales Agent.Looking to get out from behind your desk and into the community As an Allstate Sales Agent, you will sell auto and home insurance products (more...)
Company: Allstate
Location: Kansas City
Posted on: 11/26/2020


Credentialed Tax Expert - CPA, Enrolled Agent or Practicing Attorney ?
Description: Overview If you are a highly motivated individual with an active unrestricted credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete their (more...)
Company: Intuit
Location: Kansas City
Posted on: 11/26/2020

Sales Leadership Program
Description: OverviewAt Advantage Metals Recycling AMR the opportunity is YOURS We have achieved years of success by giving our teammates the tools they need to do the best job. Do you have what it takes to help (more...)
Company: The David J. Joseph Company
Location: Kansas City
Posted on: 11/26/2020

Junior Customer Service Representative
Description: 7972 - Kansas City CEC - 17300 W. 119th Street, Olathe, Kansas, 66061CarMax, the way your career should be --Provide an iconic customer experienceAs an associate at one of our Contact Centers, you ll (more...)
Company: CarMax
Location: Kansas City
Posted on: 11/26/2020

Basic Notary Signing Agent Online Training Webinar
Description: Certified Mobile Notary Service certifiedmobilenotaryservice.com is now seeking Mobile Notaries nationwide. Event: Basic Notary Signing Agent Online Training Webinar / Learn how to earn Six-Figures (more...)
Company: Certified Mobile Notary Service
Location: Kansas City
Posted on: 11/26/2020

Remote Life Insurance Agent (Sales License Required)
Description: Requirements: ul li Have an insurance sales license in one 1 or more states li High-speed internet, reliable computer, and headset with microphone li History of compliant insurance sales practiceBenefits: (more...)
Company: Assurance
Location: Kansas City
Posted on: 11/26/2020

Licensed Insurance Sales Agent - Remote
Description: Grow your career without limits. Become an Allstate Sales Agent.Looking to get out from behind your desk and into the community As an Allstate Sales Agent, you will sell auto and home insurance products (more...)
Company: Allstate
Location: Kansas City
Posted on: 11/26/2020

Commission Insurance Sales Agent
Description: Grow your career without limits. Become an Allstate Sales Agent.Looking to get out from behind your desk and into the community As an Allstate Sales Agent, you will sell auto and home insurance products (more...)
Company: Allstate
Location: Kansas City
Posted on: 11/26/2020

Log In or Create An Account

Get the latest Kansas jobs by following @recnetKS on Twitter!

Lawrence RSS job feeds