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PT Department Supervisor

Company: Bed Bath & Beyond
Location: Lawrence
Posted on: September 5, 2019

Job Description:

Key Responsibilities

Key Responsibilities:

* Leads a merchandise department within the store by demonstrating advanced product knowledge and leading merchandise responsibilities (for example, restocking, organization and display, price changes)
* Promptly and politely responds to customer inquiries and requests for support
* Provides advanced knowledge of merchandise to customers, explaining features and differences between merchandise and providing purchasing advice to customers; provides coaching and training to associates on team and throughout the store as needed
* Executes activities related to store initiatives to offer customers additional products and services related to merchandise category (e.g., special sale items, credit card applications)
* Interviews all prospective candidates and trains and develops the associates within their department
* Manages associate's performance, annual review and progression within job catalog
* Assigns tasks and monitor schedule/breaks for the associates within their department
* Assists associates to provide increased service to customers in response to specific needs and requests
* Troubleshoots and provides solutions for customer complaints, escalating to management when necessary
* Performs additional duties as required including, but not limited to, stocking, freight processing, price changes, cart retrieval, break room and restroom housekeeping
* Decisions are guided by policies, procedures and the store's business plan; receives guidance and oversight from store management
* Demonstrates commitment to the organization by maintaining regular, on site attendance, is reliable and follows through with responsibilities
* Performs Leader On Duty responsibilities as needed

Key Dimensions of Role

Customer Service

* Influences product area team to achieve desired customer service goals
* Resolves escalated customer issues using store guidelines and creative problem solving skills

Product and Store Knowledge

* Has broad understanding of products sold in assigned product area and/or the store and online
* Leverages knowledge of customer shopping trends to promote sales in product area
* Supervises implementation of merchandising plans

Store Operations

* Uses store operational knowledge to supervisor work in area of responsibility
* Work may include logistics, inventory control, merchandise processing, schedule, or stockroom and sales floor organization


* Coordinates and supervises the daily activities of a team in a specific product or operational category
* Sets priorities for the team to ensure achievement of sales goals; coordinates store activities with other supervisors
* Provides significant input in hiring, disciplinary actions, terminations and compensation decisions

Other Role Requirements


* High School diploma or equivalent
* 5-6 years of retail experience desired, including team lead experience in operational or customer-facing roles


* Accepts accountability to follow all safety and security procedures for self and others
* Immediately reports unsafe conditions


* Minimal national travel requirements


* Effective Communication
* Readily adjusts schedule, tasks, and priorities when necessary to meet business fluctuations
* Minimum Age, if applicable

Keywords: Bed Bath & Beyond, Lawrence , PT Department Supervisor, Professions , Lawrence, Kansas

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