SUPPORT TECHNICIAN
Company: Lawrence Unified School District
Location: Lawrence
Posted on: January 24, 2023
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Job Description:
Support TechnicianUSD 497DetailsFTE:1.0HOURS/DAY:8.0DAYS PER
YEAR:261Purpose StatementThe job of Support Technician is done for
the purpose/s of maintaining computer and network equipment in a
safe and functional operating condition; meeting the technology
needs of the district; documenting information; and resolving
immediate operational and/or safety concerns.Essential
FunctionsAssesses malfunctions of hardware and/or software
applications for the purpose of determining appropriate actions to
maintain computer and network operations.Attends meetings as
assigned for the purpose of conveying and/or gathering information
required to perform functions.Conducts on site, spontaneous
trainings for staff and students for the purpose of improving the
utilization of technology in the classroom.Coordinates with other
staff for the purpose of completing projects/work orders
efficiently.Inspects computer and network equipment requiring
specialized computer repair and trouble shooting skills for the
purpose of identifying and verifying repair needs.Installs computer
hardware, peripherals, application software and network equipment
requiring specialized computer and network skills (e.g. wiring,
rack installation, etc.) for the purpose of maintaining safe and
effective District and site operation including classrooms, library
and computer labs.Plans installation of computers and network
equipment for the purpose of meeting the technology needs of the
district.Prepares a variety of written materials (e.g. work orders,
reports, inventory control, procedures, etc.) for the purpose of
providing written support and/or conveying information.Procures
equipment, supplies and materials for the purpose of maintaining
availability of required items and completing jobs
efficiently.Provides backup assistance to the IT Help Desk Support
Specialist for the purpose of providing district wide technical
support without interruption.Repairs computers, peripherals,
network equipment and software, requiring specialized computer and
electronics repair skills for the purpose of maintaining computer
and network equipment in a safe and functional condition.Responds
to inquiries for the purpose of solving problems, providing
information and/or direction as may be required.Serves as a point
of contact for device vendors when assessing and troubleshooting
issues with technology in the classroom for the purpose of
expediting district technology deployments and solutions.Serves as
a mentor for technology internship programs throughout the district
for the purpose of providing additional educational resources for
secondary students.Transports various items (e.g. equipment,
supplies, etc.) for the purpose of providing materials at job site
and/or returning equipment for repair.Upgrades computers,
peripherals and software applications (e.g. installation, testing,
configuration, etc.) for the purpose of meeting the computer
processing needs of the users.Other FunctionsAssists other
personnel as may be required for the purpose of supporting them in
the completion of their work activities.Job Requirements: Minimum
QualificationsSkills, Knowledge and AbilitiesSKILLS are required to
perform multiple, technical tasks with a need to periodically
upgrade skills in order to meet changing job conditions. Specific
skill based competencies required to satisfactorily perform the
functions of the job include: operating equipment required by
profession or trade; utilizing pertinent computer applications; and
planning and managing projects.KNOWLEDGE is required to perform
basic math, including calculations using fractions, percents,
and/or ratios; read technical information, compose a variety of
documents, and/or facilitate group discussions; and solve practical
problems. Specific knowledge based competencies required to
satisfactorily perform the functions of the job include: computer
hardware and software, utilizing drills and saws.ABILITY is
required to schedule activities, meetings, and/or events; gather
and/or collate data; and consider a wide variety of factors when
using equipment. Flexibility is required to work with others in a
wide variety of circumstances; work with data utilizing defined and
similar processes; and utilize equipment under a variety of
conditions for multiple purposes. Ability is also required to work
with a diversity of individuals and/or groups; work with similar
types of data; and utilize a wide variety of types of job-related
equipment. Problem solving is required to analyze issues and create
action plans. Problem solving with data may require independent
interpretation; and problem solving with equipment is significant.
Specific ability based competencies required to satisfactorily
perform the functions of the job include: adapting to changing work
environment and/or priorities; adhering to safety practices;
working with constant and sustained interruptions; working within
time constraints and occasional evening and weekend hours; adhering
to district policies; and regular attendance except when taking
approved leave.ResponsibilityResponsibilities include: working
under limited supervision using standardized practices and/or
methods; providing information and/or advising others; operating
within a defined budget. Utilization of resources from other work
units is often required to perform the job's functions. There is a
continual opportunity to have some impact on the organization's
services.Working EnvironmentThe usual and customary methods of
performing the job's functions require the following physical
demands: occasional lifting, carrying, pushing, and/or pulling,
some climbing and balancing, frequent stooping, kneeling,
crouching, and/or crawling and significant fine finger dexterity.
Generally the job requires 15% sitting, 45% walking, and 40%
standing. The job is performed under minimal temperature variations
and in a clean atmosphere.Experience Job related experience with
increasing levels of responsibility is required.Education Targeted,
job related education with study in job-related area.Equivalency
Required TestingCertificatesPhysical Exam/TB ScreeningPreferred
Certification A+Valid Driver's License & Evidence of
InsurabilityContinuing Educ./TrainingClearancesKansas Bureau of
InvestigationKansas Department of Children and FamiliesFLSA Status
Approval Date Salary RangeNon Exempt 18
Keywords: Lawrence Unified School District, Lawrence , SUPPORT TECHNICIAN, Professions , Lawrence, Kansas
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