Medical Screener - Reception Technician (Customer Service)
Company: CSL Plasma
Location: Lawrence
Posted on: January 13, 2021
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Job Description:
About CSLWith operations in 35+ nations and -27,000 employees
worldwide, CSL is driven to develop and deliver a broad range of
lifesaving therapies to treat disorders such as hemophilia and
primary immune deficiencies, and vaccines to prevent influenza. Our
therapies are also used in cardiac surgery, organ transplantation
and burn treatment.CSL is the parent company of CSL Behring and
Seqirus. CSL Behring is a global leader in the protein
biotherapeutics industry, focused on bringing to market
biotherapies used to treat serious and often rare conditions. CSL
Behring operates CSL Plasma, one of the world's largest collectors
of human plasma, which is used to create CSL's therapies. Seqirus
is one of the largest influenza vaccine companies in the world and
is a transcontinental partner in pandemic preparedness and a major
contributor to the prevention and control of influenza globally.We
invite you to take a look at the many career possibilities
available around the globe and consider building your promising
future at CSL by becoming a member of our team!Job
DescriptionResponsible for greeting donors at the plasma collection
center and conducting a series of registration procedures to verify
donor suitability for the plasma pheresis process.1 In compliance
with Standard Operating Procedures (SOPs), assists qualified donors
in completing the screening process. The screening procedures
includes but are not limited to: assessing the self-administered
health history, answering basic medical questions associated with
the donation process, referring donors to medical staff when
appropriate and performing health screening procedures such as
blood pressure, pulse, weight, temperature. Performs finger stick
to obtain sample to obtain donor's hematocrit and total protein
levels.2 Upon completion of the appropriate training, may educate
new donors on the use of therapeutic products made from donated
plasma. This includes explaining the screening process, the health
screening tests performed, the appointment system, donation fees,
center policies, proper nutrition and any other information
pertinent to the donor. Ensures that all donor questions are
answered timely, accurately and professionally.3 May be involved in
registering applicant and transfer donors based upon completion of
appropriate training and operational needs of the center.4 May
answer the telephone and answer callers question or transfer call
to appropriate staff member.5 Maintains alertness and awareness to
any reaction by a donor may have during or after the pheresis
process and notifies appropriate staff.6 Alerts Group Leader or
Supervisor of donor flow issues.7 Ensures the accurate recording of
donor data in the electronic donor information management system as
outlined in the SOPs.8 Understands the policies and procedures
associated with hyper immune programs at the center if applicable.9
Maintains clean efficient work environment and ensures sufficient
operating supplies and forms are available as needed. Follows all
Health Safety & Environmental (HSE) and Occupational Safety and
Health Administration (OSHA) policies and procedures. Promotes
safety in all actions.10 Maintains confidentiality of all
personnel, donor and center information.11 May be cross-trained in
other areas to meet the needs of the business.12 Bilingual skills
may be required, at the discretion of the organization, to meet the
needs of the business.13 Perform other job-related duties as
assigned.Education--- High school diploma or equivalent
requiredExperience--- Minimum of three (3) months experience in a
clerical or customer service related position, preferably in
medical or health provider environment or equivalent combination of
education and experience--- Must be able to perform basic math
calculationsWorking Conditions(physical & mental requirements)---
Ability to understand, remember and apply oral and/or written
instructions--- Ability to understand and follow basic instructions
and guidelines--- Must be able to see and speak with customers and
observe equipment operation.--- Occasionally perform tasks while
standing and walking up to 100% of time--- Reach, bend, kneel and
have high level of manual dexterity--- Occasionally be required to
lift and carry up to 25 pounds--- Fast paced environment with
frequent interruptions--- Frequently exposed to hazardous
chemicals, extreme temperatures and to blood borne pathogens---
Required to wear Personal Protective Equipment while performing
specific tasks or in certain areas--- Required to work overtime and
extended hours to support center operational needsAll qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
disability, veteran status, national origin or other legally
protected classifications.
Keywords: CSL Plasma, Lawrence , Medical Screener - Reception Technician (Customer Service), Professions , Lawrence, Kansas
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