Full-Time and Part-Time Bilingual Patient Service Representative

Company: Heartland Community Health Center
Location: Lawrence
Posted on: May 22, 2023

Job Description:

Welcoming all who need care

Job title

Patient Services Representative-Bilingual (PSR)

Reports to

Front Office Coordinator

Status

Non-Exempt (Hourly)

Job purpose

Serves patients and staff within the front desk and outreach by promoting a positive and welcoming experience at Heartland Community Health Center. Is a team-player who provides administrative and scheduling support for clinical staff and a willingness to step in wherever needed. Carries work assignments and scheduled tasks through to completion while continually focusing on Heartlands mission with an emphasis on patient-satisfaction.

Duties and responsibilities

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries; Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception areaInterpreting in the following areas below:
• Assists with Front Desk responsibilities, including: checking patients in for scheduled and walk-in appointments; maintaining patient accounts by obtaining and updating personal and financial information; protecting patients' rights by maintaining confidentiality of personal and financial information; optimizing patient satisfaction, provider time, and treatment room utilization by scheduling appointments and jockeying the schedule in an efficient manner
• Answers incoming phone calls and directing inquiries, as needed; verification of insurance through online portals and EHR software; daily confirmation calls; patient outreach via phone, mail, and patient portal
• Assists Patient Services Supervisor for daily coordination of functions such as encounter entry, billing, collections, payment collection and posting, responding to client inquiries, and days ending procedures
• Ability to learn and efficiently utilize eCW software
• Other special projects and duties as assigned Qualifications
  • High School diploma or equivalent is required
  • Must be bilingual in English and Spanish, other language skills are a plus
  • Associate's or bachelor's degree from an accredited university preferred
  • Must have Patient/Customer Care experience in a healthcare environment (physician's office, dental clinic, or hospital)
  • Customer-service oriented; patient-centered focus that promotes the satisfaction and well-being of those we are called to serve
  • Outgoing, welcoming personality a must
  • Ability to handle money and reconcile daily deposits, as needed
  • Demonstrates high level of confidentiality
  • Demonstrated ability to learn technology systems; generally, technology-savvy
  • Strong verbal communications skills and ability to communicate ideas and concepts successfully
  • Demonstrated ability to remain calm when under pressure and ability to work well in a fast-paced environment
  • Good computer skills and knowledge of Microsoft programs
  • High energy, positive attitude, ability to work autonomously, flexibility, teamwork, attention to detail, and high degree of initiative
  • Agrees to uphold Heartland's guiding values of Compassion, Respect, Collaboration, and Integrity
    • Regular and predictable attendance is an essential function of the job Working conditions
      • Position located in a busy clinic
      • The incumbent will be faced with constant interruptions and must meet with others on a regular basis
      • Job tasks are performed in close physical proximity to other people
      • Requires work with external customers or the public
      • May include exposure to sounds and noise levels that are distracting or uncomfortable
      • Requires working indoors in environmentally controlled conditions
      • Includes exposure to disease or infections Physical requirements
        • Requires sufficient visual acuity to be able to read and write and operate equipment common to this position
        • Requires sitting, standing, ambulating, and dexterity in hands
        • Required to read, write and speak English
        • Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone
        • Occasionally lift items weighing up to 25 pounds Details
          • Hours M - F from 7:45 am - 6 pm as needed. (Occasional Saturdays as needed)
          • Hours are approximate and may be altered by supervisor(s) as needed
          • Shifts are generally 8 hours in length
          • Full-Time Employees have an expected workweek of 40 hours
          • Part-Time Employees will work hours as scheduled and agreed to by the supervisor

Keywords: Heartland Community Health Center, Lawrence , Full-Time and Part-Time Bilingual Patient Service Representative, Other , Lawrence, Kansas