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Residency, Tuition & Certification Specialist

Company: University of Kansas
Location: Lawrence
Posted on: November 23, 2022

Job Description:

Job Description

25% Fee Assessment

* Reads, interprets, and applies complex data and policies regarding tuition, fee assessment, fee adjustments and fee reassessment petitions.

* Researches and corresponds with other departments and students regarding student account information, and validity of fee assessment.

* Makes decisions concerning requests for adjustments, including tuition waivers, based upon established guidelines, and updating accounts accordingly, providing excellent customer service in these transactions.

* Makes initial decisions on all fee waiver applications based upon established guidelines and updating accounts accordingly.

* Maintains accurate files on all changes and decisions. Processes administrative enrollment changes each term, maintains accurate tuition and fee charges, ensuring enrollment changes are updated correctly by student records staff.

* Compiles and prepares documents, including notification to students, for fee petition appeals committee meetings.

* Serves as a resource person for testing of the fee assessment module as needed.

25% Residency Classification

* Reads, interprets, and applies complex data and policies resident tuition classification.

* Makes initial decisions regarding applicant residency status and assists the Assistant Registrar in reviewing residency applications.

* Compiles and prepares documents, including notification to students, for residency appeals committee meetings.

* Assists with correspondence concerning residency and review status, via email, phone and in person.

25% Veterans Affairs Certification

* Reads, interprets, and applies complex federal policies and regulations regarding VA education benefit certification.

* Provide updates to the federal government to maintain compliance with all related federal regulations.

* Serves as a resource to students and campus community regarding VA educational benefits.

15% Course and Room Scheduling

* Assist the Course & Room Scheduling team to include providing backup when staff are away and assisting staff during peak work periods.

10% Other Duties

* Assists with correspondence concerning all Registrar areas via phone queues and ticketing systems.

* Other duties as assigned by supervisor.

Required Qualifications

* High school degree/GED

* Two years office experience or two years of post-secondary education

* Excellent communication skills as evidenced in the application materials

Preferred Qualifications

* Two years financial related work experience such as assessment, billing, collections, accounting, banking

* Experience in record keeping

* Ability to work additional hours during peak periods

* Ability to comprehend complex rules and policies

* Two years experience working with student records

* Strong problem-solving skills

* The ability to work with strict deadlines and high-pressure situations

Keywords: University of Kansas, Lawrence , Residency, Tuition & Certification Specialist, Other , Lawrence, Kansas

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