Switchboard Operator

Company: Capitol Federal Savings Bank
Location: Lawrence
Posted on: May 16, 2022

Job Description:

Role

Operates telephone switchboard for all incoming calls to Capitol Federal. Directs calls to other departments/branches as requested.

Availability Needed: Monday through Friday 8:15 AM to 5:00 PM

Essential Duties & Responsibilities

* Answer all incoming telephone calls, directing the call to the appropriate staff member/department. Ensure that all calls are answered in a friendly, professional and timely manner.
* Verify staff member names with assigned extensions as they appear on the console.
* Provide occasional assistance on various clerical projects.
* Perform other duties as assigned.
* Participate in proactive team efforts to achieve departmental and company goals.
* Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

Requirements

* The job can be learned in hours, days or weeks.
* A high school degree or equivalent.
* Basic keyboarding skills are required to perform minor clerical tasks.
* Normal courtesy in dealing with others is required. Work involves minimal contacts, usually within the organization. Contact usually involving routine, non-sensitive issues within the department.

Keywords: Capitol Federal Savings Bank, Lawrence , Switchboard Operator, Other , Lawrence, Kansas