POOL - Student Hourly - Fall 2021 Night Desk Assistant

Company: University of Kansas
Location: Lawrence
Posted on: June 9, 2021

Job Description:

Job Description

Position Expectations

• Demonstrate a willingness to learn, and an appreciation for various identities. Including the ability to show respect for others' cultures, rights, feelings, and property.
• Positively participate, engage, and contribute within trainings, meetings with supervisor, ongoing departmental communication, and an annual performance evaluation process.
• Demonstrate a commitment to personal integrity, such as modeling good judgment, ethical behavior, and adherence to laws and policies.
• Each Night Desk Assistant is subject to possible progressive discipline up to and including termination in the event that they violate any policies, procedures and regulations of Residence Life, and of The University of Kansas, including, but not limited to, the Terms and Conditions of the KU Student Housing Contract, Student Code of Rights and Responsibilities, KU Human Resources policies, and the Student Housing Handbook.

Safety and Security

• Monitor the card access system and security cameras for the resident community.
• Ensure access by residents, approved staff members, and accompanied guests only.
• Maintain an awareness of hall surroundings and ensure that non-resident guests are with a resident.
• Report suspicious behavior, to hall staff and KU Public Safety.
• Assist hall staff when directed during an emergency.
• Submit incident reports as documentation of various situations at the desk.

Policy Enforcement

• Be familiar with and enforce policies and procedures of the University of Kansas and KU Student Housing.
• Document incidents occurring during working hours and submit incident reports through the designated online incident reporting system.
• Communicate with other Residence Life staff members when appropriate and/or in accordance with reporting structure.

Customer Service

• Ensure a welcoming and approachable reception area for the community.
• Greet residents, staff members, and other guests, answer phone, and assist with questions and concerns.

Administrative Duties

• Perform administrative tasks related to hall occupancy including issuing keys, check-ins/check-outs, lockouts, equipment check-outs, providing mail and packages, and scheduling room reservations.
• Serve as the information hub for the building by sharing information and answering questions.
• Coordinate incoming and outgoing communication.
• Perform additional duties and special assignments as directed.

Training and Evaluation

• Attend all scheduled departmental, staff, and training programs as directed by your supervisor.
• Participate in an annual position evaluation.

Required Qualifications

• Must meet KU minimum enrollment for employment (6 credit hours).
• 1 year experience with the Microsoft Office suite of software and applications.

Preferred Qualifications

• Experience with KU Student Housing, with priority given to current KU Student Housing residents and staff.
• Work experience including customer service and administrative duties.
• Ability to manage work tasks in a fast-paced environment with rapidly changing priorities.
• Ability to follow direction and communicate clearly in written and oral form.

Keywords: University of Kansas, Lawrence , POOL - Student Hourly - Fall 2021 Night Desk Assistant, Other , Lawrence, Kansas