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Helpdesk Specialist (Lawrence)

Company: Full Potential Solutions
Location: Lawrence
Posted on: May 6, 2021

Job Description:

OverviewCustomer service representatives help customers with complaints and questions, give customers information about products and services. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.ResponsibilitiesServes customers by providing product and service information and resolving product and service problems.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Contributes to team effort by accomplishing related results as needed.QualificationsCall Center Experience is preferredAt least 6 months of Customer Service ExperienceHas Technical Support or Sales experience Associated topics: desktop, front desk, help desk, network, patient, support, technical support, technician, technician i, technician ii Associated topics: assist, deskside, front desk, help desk, information technology, patient, support, technical support, technical support specialist, technician iv

Keywords: Full Potential Solutions, Lawrence , Helpdesk Specialist (Lawrence), Other , Lawrence, Kansas

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