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Student Hourly

Company: University of Kansas
Location: Lawrence
Posted on: May 6, 2021

Job Description:

Job Description

* Provide support for general computing questions and problems end users may face (WIFI, Email, Office 365, Outlook, etc)
* Provide assistance and troubleshoot basic account management issues
* Assist with issues through ticketing software, Freshservice
* Update knowledgebase as required
* Update Technology Inventory as needed
* Image computers new/used computers as they come in.
* Provide remote assistance to users.
* Provide technical assistance and respond to request from the Kansas Children's Cabinet and Trust Fund
* Special projects, and other duties as assigned

Required Qualifications

* KU Student must be enrolled in a minimum of six (6) credit hours each semester during the academic year. Enrollment of one (1) during the summer session is required if the student was not enrolled in the previous spring or is not pre-enrolled in the upcoming fall term.
* Strong Microsoft Office product skills as evidenced by application materials
* Experience working on a team or in a team environment as demonstrated by work experience
* Ability to work at least 10-20 hours a week in blocks of time as evidenced by application materials
* Transportation to work off campus as evidenced by application materials

Preferred Qualifications

* Experience working in a customer service/office support environment
* Ability to work independently, as part of a team and multi-task
* Strong Troubleshooting knowledge for the following operating system(s): Windows, Mac OS, iOS, Android
* Experience with basic computer hardware and software troubleshooting
* Experience with a ticketing system (Service Now, Freshservice, ZenDesk, OS Ticket, FreshDesk, etc)
* Experience working with Conference room Audio / Video Equipment in conjunction with Zoom, Teams, Webex etc.
* Adaptability, positive attitude and detail oriented

Keywords: University of Kansas, Lawrence , Student Hourly, Other , Lawrence, Kansas

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