Site Reliability Engineer
Company: OpenText
Location: lawrence
Posted on: May 3, 2021
Job Description:
OPENTEXT - THE INFORMATION COMPANYAs the Information Company,
our mission at OpenText is to create software solutions and deliver
services that redefine the future of digital. Be part of a winning
team that leads the way in Enterprise Information Management.
Overview of Business FunctionOpenText Cloud Operations is
responsible for the global operations and delivery of our Open Text
cloud services to clients in multiple industries. Our offerings
range from shared, multitenant SaaS offerings to Managed Services
supporting Enterprise Clients and are hosted on a variety of
infrastructure platforms. The Cloud Operations team is responsible
for defining the technical platform and partnering with our
engineering and security teams to deliver solutions using a
DevSecOps approach. Statement of Learning Opportunity We will
provide you with a platform for success including coaching,
training and on-the-job learning that will strongly support you in
your career advancement. You will become adept at operations and
consumption of key technologies including public clouds and the
latest continuous delivery tools and automation. You will discover
an innovative, flexible and award-winning working environment using
the latest OpenText technology to enable and empower you to perform
to the very best of your abilities. Our teams adapt quickly to
respond to market changes and we are all highly encouraged to give
back to our local communities.The Opportunity:The role of a Cloud
Application Engineer is to build solutions to enhance availability,
performance, and stability of OpenText services as well as
automating away repetitive work. You'll also respond to pings,
pages and alerts to investigate issues in our products that you can
really sink your teeth into. You'll be working on non-production
and production environments, monitoring, data collection and
configuration management, as well as disaster recovery planning,
capacity engineering, reliability improvement initiatives and
platform automation. Your mission will be to use cutting edge
technology for monitoring and maintaining the day to day operations
of the entire production infrastructure for OpenText Discovery on
our AWS platform. The best person for this role is someone that has
a collaborative spirit - in our world, it's not about being a hero
and having all the answers, it's about sometimes saying "I don't
know" and working on finding solutions rather than starting with an
assumption. The team needs someone who can ask questions, learn
from others and turn chaos into order.This role would be a great
fit for someone with creative and innovative problem-solving
skills. You will develop and implement solutions that operate at
scale. Our teams are empowered and expected to improve our products
to truly deliver a reliable experience to customers. You're great
at:Provide attention to incidents according to Service Level
Agreements.Take ownership and accountability for the incident
resolution process.Provide a quality and timely response.Act as a
technical liaison with other teams to evaluate and report
bugs.Establish and maintain a good relationship with team members,
Product Development, Customer Service and Sales.Participate in
training and information sharing activities.Act as backup for other
team members when necessary.May requires rotating shift
work.On-call rotation is required, as 7x24x365 support is
required.What it takes:The ability to understand and maintain
Scripting softwareDeep understanding of Windows systemsGood working
knowledge of LinuxHands on experience with cloud infrastructure;
AWS & GCP a plus - Min 4 yearsStrong working knowledge of Cloud
operational best practices.Experience with installing and
configuring Apache and Tomcat.Deep expertise in Monitoring
distributed systems application architecturesExposure to &
maintenance of configuration management tools at scaleStrong
understanding of ITIL principles, certification is a
plus.Diagnosing & troubleshooting user facing service incidents &
outagesExposure to system & application level telemetry for large
distributed cloud architecturesDiagnosing, resolving problems in
high-throughput web applications & network servicesExpert level
troubleshooting skills across different levels of the solution
stackCustomer-service oriented.Proven problem solving and
analytical ability.Excellent organizational/time management
skills.Ability to handle multiple tasks concurrently.Ability to
lead, drive and implement highly scalable and complex solutionsA
strong understanding of Security best practices.A proven record of
being able to work independently and collaboratively.Other Desired
Qualifications:Experience with container management and
micro-services architectures such as DockerApplication clustering /
load balancing concepts and technologiesUnderstanding network
topologies and common network protocols and services (DNS, HTTP(S),
SSH, FTP, SMTP, DHCP, TCP, IP etc.)Experience monitoring cloud
services with Dynatrace, New Relic, Icinga, Nagios, BMC or any HPE
toolsExperience migrating existing on-premise applications and
services to AWSAwareness and insight into industry trends
(technology, methods and tooling)At OpenText we understand and
value diversity in our employees and are proud to be an Equal
Opportunity Employer. We hire the best talent regardless of race,
creed, color, national origin, ancestry, disability, marital
status, sex, age, veteran status or sexual orientation. If you
require accommodation at any time during the recruitment process
please email accommodationrequests@opentext.com. Applicants have
rights under Federal Employment Laws including but not limited to:
Family and Medical Leave Act (FLMA) , Equal Employment Opportunity
and Employee Polygraph Protection Act
Keywords: OpenText, Lawrence , Site Reliability Engineer, Other , lawrence, Kansas
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