COAAP Student Assistant - POOL Student Hourly

The student assistant:

* Works at the front desk of the COAAP office (Summerfield Hall 315) and oversees the reception area. * Answers phone calls, responds to emails and online chat, and greets in-person visitors. * Provides accurate information about our services and KU to students, parents, guests, faculty, and staff in a timely manner. * Assists incoming students with Orientation registration and current students with scheduling academic advising appointments. * Supports COAAP through office organization, printing, copying, scanning, mail distribution, document creation, data entry, and other projects. * Utilizes various technologies and software to accomplish job responsibilities. * May be responsible for opening and/or closing the office.

Work Schedule

To be determined with student and supervisor.

Will fall within 8:00 AM - 5:00 PM Monday to Friday business hours.

Approximately 15-25 hours per week during summer term, and 10-15 hours per week during fall/spring semester.

Required Qualifications

* Undergraduate student that has completed at least two semesters at KU.

* Enrolled at KU in at least 6 credit hours during the fall/spring. During summer, the student assistant must be enrolled in at least 6 hours in the past spring semester, or enrolled in at least 6 hours for the upcoming fall semester, or be enrolled in the summer session. * Good academic standing with at least a 2.5 cumulative GPA or higher.

* Excellent written communication skills as demonstrated by application materials.

* Customer service experience as demonstrated by application materials.

* Campus involvement through student organizations, experiential learning, or leadership positions as demonstrated by application materials.

* Availability to work during the summer and academic school year (internships and study abroad can be exceptions during the academic year).

Preferred Qualifications

* Demonstrated KU knowledge: academic, extracurricular, procedural.

* Demonstrated experience using technology, including Microsoft Office suite (Outlook, Word, Excel, and Teams).

* Excellent oral communication skills.

* Ability to problem solve.

* Ability to manage situations in a calm and professional manner.

* Open to sharing experience as a KU student with students, parents, and guests.

* Sensitivity to needs and concerns of students, parents, and guests.

* Flexibility with schedule with advance notice to participate in COAAP initiatives and activities.

* Ability to work upper end of listed hours per week.

* Availability to work during the middle of the day.

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