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Customer Service Representative

Company: Pinnacle Propane LLC
Location: Lawrence
Posted on: November 10, 2019

Job Description:

Customer Service Representative

Pinnacle Operating Services Company LLC., is currently looking for a Customer Service Representative in our Lawrence, KS area. Our Customer Service Representative is responsible for inbound and outbound customer service including billing, service calls and dispatching. Operate within the policies and procedures outlined in Pinnacle Propane employee and operations manuals.

Essential Job Functions:

Answer all incoming calls relating to the retail propane and refined fuels business

Act as internal sales for incoming calls

Perform daily Branch Processes and Procedures

Maintain adequate systems (RCC, Touchstar, Etc.) knowledge

Resolve customer problems by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Ensure the safekeeping of Company funds and property, personnel practices, security, sales, and record keeping procedures

Document calls and issue work orders when necessary

Schedule and dispatch bobtail delivery or service technicians

Process monthly billing for all customers

Receive and log payments from customers and apply to customer accounts

Contact delinquent customers to secure payment

Enter customer information in the database

Process credit card payments

Maintain customer files

Act as office manager for the branch

Provide daily, weekly and monthly reports as required by management

Propane Dispensing and or Refined Fuel Dispensing

Maintain a professional image and superior customer service

Maintain the Office and facility housekeeping appearance

Basic Qualifications (Required):

High School diploma, GED or equivalent training and experience

2+ years of accounting experience

Strong research skills, attention to detail, organizational skills

Courteous client contact skills

Excellent written and oral communication skills

Excellent interpersonal skills

Ability to work in a start-up environment

Working knowledge of Microsoft Office & general computer skills

Bilingual Preferred

Must be able to read, write, understand and speak the English language.

Ability to abide by all DOT rules and regulations.

Ability to read, analyze, and interpret documents, manuals, and reports.

Ability to respond to common inquiries or complaints from clients, regulatory agencies or members of the business community.

Consistently demonstrates cooperative, team-oriented behavior.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: Pinnacle Propane LLC, Lawrence , Customer Service Representative, Hospitality & Tourism , Lawrence, Kansas

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