Retail Team Lead

Company: Goodwill of Western Missouri and Eastern Kansas
Location: Lawrence
Posted on: May 13, 2022

Job Description:

The Team Lead is responsible for assisting with the direction of the day-to-day workflow of the front and back of the store. - The Team Lead has limited supervisory capacity in the absence of all other store management. -Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Making bank deposits, as required Maintaining appropriate security of cash and keysOpen and close store as necessaryLeading personnel in the daily completion of job dutiesEnsuring compliance to policies and proceduresEnsuring a high level of customer service both front and backEnsuring quick placement of high-quality, processed goods to the sales floorMeeting production numbers as set by divisional managementEnsuring loss prevention and process flow guidelines are followedEnsuring work stations are properly stocked and staffed to meet production goalsEnsuring staff performs duties according to safety expectations and proceduresEnsuring the physical safety of the back room and sales floorCommunicating safety issues and concerns to ensure quick resolutionThe Team Lead will be a proven leader with the following:
• The incumbent should have a minimum of 6 months experience in supervision
• High school diploma or equivalent is preferred. -
• Solid comfort level with utilizing all aspects of computers to complete the job, not limited to; - - - - - - - - - - - - - - - - - - - - - - - POS at cash register - - - - - - - - - - - - - - - - - - - - - - - Windows environment and internet use - - - - - - - - - - - - - - - - - - - - - - - On-line training and web-based meetings
  • Familiarity with safety requirements in a warehouse/retail environment
  • Commitment to mission of the organization
  • Comfort with handling cash and operation of a cash register
  • Understanding of the importance of the donor process and how it supports the mission
  • Confidence in their ability to lead othersStrong work ethic, character and integritySolid judgment and common sense in decision making A positive, supportive attitude to staff and customersRecognition of and avoidance of any conflict of interest with staff, product or customersEffective, appropriate and professional communication and demeanorRecognition of and adherence to a higher standard as a team leaderAbility to effectively handle difficult customer issues Goodwill of Western Missouri & Eastern Kansas has a rich, 125 year+ history. Everyone knows Goodwill for our thrift stores, but few know what Goodwill is really all about. The sale of unwanted items provides funds that stay local, helping us to support thousands of job seekers with barriers to employment. We believe in the Power of Work and are committed to helping people earn and keep jobs in the community. That's why 88 - of every dollar Goodwill spends goes directly into our mission, not into shareholders' pockets. -Visit - -to learn more about our agency. -Goodwill of Western Missouri & Eastern Kansas provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, age, disability or genetic information, and encourages people of all backgrounds to apply for available positions. - Individuals needing accommodations to complete an application may contact Human Resources at 816.842.7425. - -

Keywords: Goodwill of Western Missouri and Eastern Kansas, Lawrence , Retail Team Lead, Hospitality & Tourism , Lawrence, Kansas