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Customer Service Associate

Company: Capitol Federal
Location: Lawrence
Posted on: January 6, 2022

Job Description:

Capitol Federal - is looking for someone that is inspired by making a difference and wants a career in banking. For over 125 years, Capitol Federal has helped shape the future of banking in the Midwest and we believe that a great company starts with great people.As a Customer Service Associate you serve a valuable role in our branch by providing a positive first impression to customers through friendly and courteous service. This position is a great way to start a fulfilling career at Capitol Federal and can provide you with the skills you need for advancement within the bank.This is a Part-Time position working up to 32 hours a week. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences. This location is open Monday through Thursday from 8:30 AM - 5:30 PM, Friday from 8:30 AM to 6:00 PM and Saturday from 9:00 AM to noon.Customer Service Associates are Responsible For:

  • Helping customers meet their financial goals by providing a positive first impression through friendly and courteous service
  • Processing customer transactions
  • Actively support our customers by identifying customer needs and suggest banking products and services for their solution
  • Counting cash and balancing a drawer
  • Maintaining bank and customer records
    Qualities We Look For:
    • Outgoing and a great attitude; able to talk with clients to build relationships
    • Technologically savvy; able to use multiple computer systems
    • Ability to adapt to changeIdeal Candidates Should Have:
      • High School Diploma or equivalent
      • At least six months of experience in customer service; cash handling is preferred
      • Strong attention to detailCapitol Federal Offers You:
        • A career that provides opportunity for growth
        • Personal Time Off (PTO), start earning time off from day one
        • Paid Holidays
        • Comprehensive benefits package including: Health, Dental, Vision, Life Insurance, and more
        • Retirement contributions to a 401K and Employee Stock Ownership Program
        • Volunteer opportunities
        • Training to receive the tools and resources to be successful
        • Employee referral bonuses
          Capitol Federal's Interview Process:
          • Submit an Application
          • Pre-employment Screenings
          • Interview with Human Resources
          • Manager InterviewSimilar Opportunities That May Be Available:Mail Operations Representative, Switchboard Operator, Call Center, or Records Management Specialist

Keywords: Capitol Federal, Lawrence , Customer Service Associate, Hospitality & Tourism , Lawrence, Kansas

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