Retail Office Supervisor/Head Teller
Company: Worldbridge Partners
Posted on: January 6, 2022
Job Opening- Retail Office Supervisor/Head Teller We are looking
for an experienced banker to join our Retail team as a Retail
Office Supervisor/Head Teller. Ideally, candidate will have 3 years
prior banking experience as Teller, New Accounts, or Deposit
Operations. SUMMARY Supervises and coordinates activities of
Customer Service Representatives/Tellers, including receiving and
paying out money, and maintaining accurate records of all
transactions. Cashes checks within assigned limits. Accepts savings
deposits and withdrawals, verifies signatures, posts interest, and
balances as required. Accepts loan and credit card payments. Issues
money orders, cashier's checks and issues or redeems savings bonds.
Prepares daily settlements of teller cash and proof transactions.
Promotes the Bank's services, answers questions, and refers
customers to appropriate departments for specialized services.
Practices active clue selling for referrals. Ensures adequacy of
currency and coin supply. Keeps informed of changes in Bank
services or procedures and is responsible for ensuring that
Customer Service Representatives/Tellers are notified of changes,
trained in procedures, and follow procedures. Responsible for the
day to day operations on the Teller line and is considered an
expert who can handle the most complex tasks and accounts.
Supervises 6 employees across 2 locations.
- Supervision of Customer Service Representatives/Tellers with
support from Bank Manager including hiring, termination, job
development, performance evaluations, salary recommendations,
mentoring, and regular meetings.
- Assigns schedules to Customer Service Representatives/Tellers
to ensure efficient functioning of the Retail banking area.
- Scheduled on the teller line daily to support coverage as
needed. Core hours are 8:00am-5:00pm Monday-Friday and every 3rd
Saturday from 8:45am-noon. Must have availability for opening and
closing shifts, if needed for coverage (6:45am-7:15pm).
- Trains and mentors Customer Service Representatives in customer
service, policies and procedures, and ensures that all policies and
procedures are followed.
Assists in the updating and maintenance of Customer Service
Representative sections of the Retail Manual.Manages ATM.Manages
cash items.Approves checks for payment within assigned
limits.Responds to customer complaints.Examines reports of daily
transactions for accuracy and assists in the research of cash
offages.Consolidates and balances daily transactions.Ensures supply
of money for location's needs based on legal requirements and
business demand.Admits customers to safe deposit vault, following
specified procedures.Monitors and reviews location's security
procedures and oversees vault functions.May provide new account,
account, and consumer lending services as needed to support the
location.Studies and recommends procedures to improve efficiency of
Customer Service Representatives.Maintains harmony among retail
employees and resolves grievances.
SUPERVISORY RESPONSIBILITIESDirectly supervises 3 to 8 employees on
the Teller line. Carries out supervisory responsibilities in
accordance with the Bank's policies and applicable laws.
Responsibilities include planning, assigning, and directing work;
addressing complaints and resolving problems; performance
evaluations; salary recommendations; training; career development;
hiring; and termination.by Jobble
Keywords: Worldbridge Partners, Lawrence , Retail Office Supervisor/Head Teller, Hospitality & Tourism , Basehor, Kansas
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