Customer Service Representative, Healthcare, 3rd Shift - Overnight

Company: Maximus
Location: Lawrence
Posted on: November 23, 2021

Job Description:

At Maximus, YOU pick your schedule! Plus base rate starts at $18.70/hour with a $500 New Hire Bonus!Every day, 3rd shift/overnight Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of Americans who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action (via phone, webchat or email) is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.Please note this job posting is for upcoming classes (onsite) in Lawrence, KS; targeted start date is discussed with recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. This is an onsite position. *As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force's COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.Pay and Benefits: New base rate $18.70/hr Health and wellness benefit add on = $4.54/hr$500 New Hire Bonus *Eligibility requirements apply$1,500+ in bonuses available for excellent work and referralsFlexible scheduling options that meet lifestyle and family goalsA supportive environment with peers who share your passion for improving people's livesA career path that unfolds based on how you want to grow within the companyNo cold calling, sales, or collection calls!Responsibilities: Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responsesFollow policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries.Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing.Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the callerRefer calls as required to CSR LeadMaintain up-to-date knowledge of client regulations and policiesReport problems that occur via the online system so they can be addressed by the appropriate partiesRespond to telephone inquiries within staffing and time parametersWorking special holidays and/or overtime may be requiredRegular and predictable attendance is requiredAll personnel will be required by contract to undergo program update training as the program changesEducation and Qualifications: High School Diploma or equivalent requiredMinimum six (6) months customer service experience requiredMust be able to speak and read English fluentlyAbility to work within established turnaround timesMust have excellent interpersonal skills and the ability to organize simultaneous tasksAbility to work as a member of a teamSpanish fluency is desirableJob Types: Full-time, TemporaryPay: $18.70 per hourBenefits:401(k)Dental insuranceHealth insuranceVision insuranceSupplemental Pay:Bonus payEducation:High school or equivalent (Preferred)Work Location: One location

Keywords: Maximus, Lawrence , Customer Service Representative, Healthcare, 3rd Shift - Overnight, Hospitality & Tourism , Lawrence, Kansas