LawrenceRecruiter Since 2001
the smart solution for Lawrence jobs

Customer Services Student Level 2-Student Hourly

Company: University of Kansas
Location: Lawrence
Posted on: May 3, 2021

Job Description:

Job Description * Advanced troubleshooting and assistance to faculty, staff, and students with problems relating to KU computing systems and services (Enroll and Pay, e-mail, Blackboard, classroom support, virus eradication, etc.), as well as general computing questions and problems. * Provide assistance and troubleshoot advanced account management issues. * Enter all issues into a problem tracking software. * Update the knowledgebase as required. * Provide remote assistance to users. * Assist with special projects, administrative reports, and other duties as assigned. * May be required to travel to different campus locations. Required Qualifications * IT Customer Services Student Level I previous work experience. * Experience with the following operating systems: Windows, Apple OSX and /iOS, Android; Microsoft Office products (Word, Excel, Access, etc.).; Microsoft Outlook and configuration. * Experience working in a customer service environment, as evidenced in application materials. * Good oral and written communications skills as evidenced by application materials and interview. * Experience working independently, as part of a team, and multi-task as demonstrated by application materials. * Demonstrated leadership experience. * Experience troubleshooting computer hardware issues. * Valid U.S. driver's license. * Enrolled at the University of Kansas a minimum of 6 hours. Position requirements: Work hours are 10-15 hours per week including weekend, evening hours and holiday and summer breaks. Preferred Qualifications * Familiarity with KU environment and online services. * Proven attendance record. * Experience using a knowledgebase and/or experience using trouble-ticket submission software. * Demonstrated ability to adapt to new training and responsibilities. * Experience using and troubleshooting audio/visual and equipment. * Advanced experience with basic computer hardware and software troubleshooting.

Keywords: University of Kansas, Lawrence , Customer Services Student Level 2-Student Hourly, Hospitality & Tourism , Lawrence, Kansas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Kansas jobs by following @recnetKS on Twitter!

Lawrence RSS job feeds