Customer Services Student Level 2-Student Hourly

Company: University of Kansas
Location: Lawrence
Posted on: May 3, 2021

Job Description:

Job Description * Advanced troubleshooting and assistance to faculty, staff, and students with problems relating to KU computing systems and services (Enroll and Pay, e-mail, Blackboard, classroom support, virus eradication, etc.), as well as general computing questions and problems. * Provide assistance and troubleshoot advanced account management issues. * Enter all issues into a problem tracking software. * Update the knowledgebase as required. * Provide remote assistance to users. * Assist with special projects, administrative reports, and other duties as assigned. * May be required to travel to different campus locations. Required Qualifications * IT Customer Services Student Level I previous work experience. * Experience with the following operating systems: Windows, Apple OSX and /iOS, Android; Microsoft Office products (Word, Excel, Access, etc.).; Microsoft Outlook and configuration. * Experience working in a customer service environment, as evidenced in application materials. * Good oral and written communications skills as evidenced by application materials and interview. * Experience working independently, as part of a team, and multi-task as demonstrated by application materials. * Demonstrated leadership experience. * Experience troubleshooting computer hardware issues. * Valid U.S. driver's license. * Enrolled at the University of Kansas a minimum of 6 hours. Position requirements: Work hours are 10-15 hours per week including weekend, evening hours and holiday and summer breaks. Preferred Qualifications * Familiarity with KU environment and online services. * Proven attendance record. * Experience using a knowledgebase and/or experience using trouble-ticket submission software. * Demonstrated ability to adapt to new training and responsibilities. * Experience using and troubleshooting audio/visual and equipment. * Advanced experience with basic computer hardware and software troubleshooting.

Keywords: University of Kansas, Lawrence , Customer Services Student Level 2-Student Hourly, Hospitality & Tourism , Lawrence, Kansas