Lead Patient Service Representative- Family Medicine Practice
Company: Heartlandhealth
Location: Lawrence
Posted on: May 25, 2023
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Job Description:
**Lead Patient Service Representative- Family Medicine
Practice**Primary Care Lawrence, Kansas Compensation **Commensurate
with experience** *Welcoming all who need care* Heartland is
committed to attracting and retaining a diverse staff. Heartland
will honor your experiences, perspectives and unique identify.
Together, our community strives to create and maintain working and
learning environments that are inclusive, equitable and welcoming.
Job title *Lead Patient Service Representative Family Medicine
Practice* Reports to *Clinic Manager Family Medicine Practice*
Status *Exempt (Salaried)* Job purpose The Lead PSR assists the
Clinic Manager in the supervision of PSR staff. The Lead PSR serves
as a direct contact to address questions and concerns for PSR
staff. Performs all PSR duties including patient scheduling,
check-in and check-out, insurance verification, addressing patient
calls, and data entry. Supports Clinic Manager in meeting
productivity goals, ensuring a high level of patient satisfaction,
and maintaining a high functioning team. Duties and
responsibilities * Assists the Clinic manager in supervising,
interviewing, hiring, training, and reviewing staff performance. *
Ensures effective front office patient workflow and is fully
proficient in all PSR duties. * Monitors staff management of
check-in, check-out, and phone hub processes to ensure compliance
with established procedures. * Coordinates communication and
scheduling of patients with partner entities including: DCCCA and
the Lawrence Community Shelter. * Problem solves and de-escalates
situations arising with patients in the clinic or on phone calls. *
Assists in managing patient charts and correcting duplicate chart
entries and incorrect demographic information. * Works with Clinic
Manager and other clinic leads to identify technical or adaptive
issues arising within the Family Practice Clinic and develop
solutions. * Assists in reviewing clinician and staff schedules to
ensure appropriate staffing and availability of patient
appointments. * Assists in templating of provider schedules when
needed. * Assists Clinic Manager in blocking care team schedules
for provider time off, clinic closures, and staff meetings. *
Ensures communication of correct information and instructions to
patient regarding sliding scale fee, insurance eligibility, and
billing questions. * Adheres to strict standards regarding patient
confidentiality, informed consent, and disclosure as required by
HIPAA, Kansas law, and agency policy. * Provide support to audit
processes, including BKD, HRSA, etc. * Performs other duties as
assigned by the manager, clinician, physician, or administrator at
required clinical area. Qualifications * High school diploma or
equivalent required * Associate degree or higher preferred * One
year experience in medical facility required * Supervision
experience preferred * Bilingual in Spanish preferred Working
conditions * Sits and walks throughout the day * Subject to many
interruptions * Job tasks are performed in close physical proximity
to other people * Requires working indoors in environmentally
controlled conditions Physical requirements * Required to process
data which requires attention to detail and high levels of accuracy
* Required to spend long hours in intense concentration * Required
to spend hours sitting and using office equipment and computers,
which can cause muscle strain * Required to read, write and speak
English * Requires sufficient hearing level to be able to
effectively communicate with people directly or by telephone. *
Occasionally lift items weighing up to 5 0 Details * Schedule:
Full-time exempt. + Schedule may be altered by supervisor(s) as
needed to allow for completion of expected duties of the position.
Location Lawrence, Kansas Compensation Commensurate with
experience
Keywords: Heartlandhealth, Lawrence , Lead Patient Service Representative- Family Medicine Practice, Healthcare , Lawrence, Kansas
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