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Retail Manager

Company: Meritrust
Location: Lawrence
Posted on: January 4, 2019

Job Description:

Overview The primary function of this position is to deliver high quality service to our members. This includes identifying members' needs and offering Meritrust products and services. Responsibilities Drives for ResultsDrives revenue and member loyalty through proactive interactions; grows branchrevenue through the acquisition and share of wallet growth of consumer andbusiness households as well as through collaborative partnerships witheco-partners and community involvement activities; actively walks the retail floor,moving seamlessly to assist members, coach associates and ensure sales andservice expectations are achieved. Leads Member FocusLeads, coaches and executes a best-in-class member experience within an omnichannel environment; knowledgeable of the values, practices and market tolerancesthat align member needs and satisfaction and leverages that information to createcustomized member solutions. Builds Winning TeamsDevelops talent by creating engaged, inclusive and diverse teams who areempowered to speak freely and act with integrity; leads the performancemanagement process for all direct reports; celebrates significant team andindividual success; recognizes high performers. Guides Effective ChangeRecognizes the need for and takes personal accountability to adapt to and leadothers through organizational change while maintaining focus and productivity. Supports Vision and Purpose Ensures positive, successful communication of retail branch channel's direction,vision and mission. Facilitates Compelling CommunicationUnderstands and applies eective communication concepts, tools andtechniques; able to transmit, receive, and accurately interpret ideas, information,and needs. ServiceConnects the behavior of selling to the accepted execution of service; ensures abest-in-class experience through the attraction, on-boarding, coaching anddevelopment of Universal Associates who fulfil the responsibility of first impressionspecialist, key influencer and experience curator. Leadership CompetenciesUtilizes branded sales process to incorporate member segments, marketopportunities, competitive forces and sales team effectiveness; identifies prioritiesand ensures sales teams execute against plans that focus on deepening clientrelationships, elevating market share and increasing share of wallet; drives salesteams to build a strong pipeline; relates branch and individual performance tocompany's balanced scorecard. ReferralsLeads and impacts a broad range of eco-system partners in an omni channelenvironment; translates referral goals into behaviors and actions that demonstratesales targets. EducationApplies knowledge of and ability to educate members and associates on bankingissues, regulations, and business practices; advises, educates and engagesemployees and members on a variety of technological tools and resources, allowingthem to explore solutions to achieve their immediate goals and overall financial wellbeing. Qualifications * 3-5 years of similar or related experience in sales and employee development preferred. * Previous financial institution experience of 5 years or more preferred, including cash handling and member service. Knowledge of principles and practices of a financial institution * Excellent oral communication skills * Ability to operate applicable PC programs necessary for job function * 4 year college degree or specialized training preferredSDL2017

Keywords: Meritrust, Lawrence , Retail Manager, Executive , Lawrence, Kansas

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