Veterinary Practice Manager
Company: Gentle Care Animal Hospital
Location: Lawrence
Posted on: January 26, 2023
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Job Description:
Company DescriptionGentle Care Animal Hospital was created to
offer a wide range of veterinary services: preventive care,
wellness exams, internal medicine, pet surgery, and dental care. In
addition to customary services, Gentle Care offers a blend of
traditional and integrative veterinary medicine to meet the need of
every patient and owner.Gentle Care also offers both medical and
general pet boarding exclusively to their current clients and is
one of only a few animal care facilities to provide its own 24-hour
emergency care, handled by staff veterinarians. Dr. Ermeling's
vision was not limited to excellence in the care of pets: the
Gentle Care owner education program was designed to support every
pet owner through all the stages of their pets' lives.To learn more
about us click here.Job DescriptionWe're looking for:A courteous
and efficient veterinary practice manager to coordinate and manage
all office administration procedures. The veterinary practice
manager's responsibilities include ordering, inventory management,
coordinating schedules, resolving conflicts among office staff
members, training of staff members, and all other aspects which
keeps the practice operating efficiently. You should also be able
to answer pet owners' questions regarding clinic policies,
appointment availabilities, and treatment costs.To be successful as
a veterinary practice manager, you should be patient,
detail-oriented, and adept at multitasking. Ultimately, an
outstanding veterinary practice manager should be able to
communicate effectively with pet owners and veterinary staff
members as well as demonstrate exceptional management,
organizational, and customer service skills.Job duties include, but
are not limited to:Make informal recommendations to the veterinary
regional manager concerning such personnel matters as staffing
needs, advancement, re-assignments, hours of work or other status
changes affecting the receptionists.Direct on-the-job training to
develop employee skills, advise employees of performance
requirements and their progress in meeting those requirements,
discuss corrective measures to improve performance and prepare
appraisals.Recruit/Hire/Onboard appropriate staff members that fit
within the culture and the needs of the hospital. Terminate staff
members that do not follow the guidelines, policies, and protocols.
This includes handling job descriptions and assisting with setting
salaries.Market your hospital to prospective customers and the
veterinary community by identifying and attending relevant local
and regional events.Resolve informal employee complaints, provide a
general explanation of the nature and basis for hospital personnel
policies and procedures; maintain effective employee-management
communication.Work well with all team members and ensure that your
actions support the hospital, the doctors, and the practice
philosophy.Knowledge of hospital procedures for assembling patient
records in their required order and sequence and for recording a
variety of veterinary practitioners' orders for patient activities,
diet, tests, and treatments to maintain an accurate and permanent
report of patient information.Knowledge of spelling and meaning of
commonly used veterinary terminology (e.g., terms of anatomy,
physiology, diseases, tests, etc.) to accurately enter specific
information into patient records.Requires skill in obtaining
information from owners to complete records, in giving instructions
for scheduling appointments and therapeutic activities and in
relaying the practitioners' orders concerning animal care and
treatment.Ensuring that pet owners' complaints are promptly
addressed and resolved.Strong client service skills.Preparing
employee work schedules and managing the office staff.Strong
leadership, communication, and motivations skills. Has the ability
to direct, guide and assist a group of individuals.Knowledge of the
structure and content of the English language including the meaning
and spelling of words, rules of composition, and grammar.Ability to
show unbiased judgment when managing people and make fair and just
recommendations regarding personnel issues and/or disciplinary
action.Answering telephone calls in a polite and professional
manner.Establish inventory control system to assure adequate stocks
of supplies are available. Review best prices for all products
purchased. Maintain inventory control, including controlled drugs,
by monitoring product quantities, qualities, and price points. This
includes equipment and dealing with returns.Manage and/or implement
hospital policies, including DEA/Controlled Substances and
OSHA.Ensure payroll is completed and submitted accurately and in a
timely manner.Establish good relationships with vendors to receive
the best support that vendor has to offer the hospital.Promptly
notifying the appropriate veterinary staff of emergency
cases.Interviewing suitable office staff candidates and providing
training to office employees as needed.Perform other duties as
assignedQualificationsQualifications:Experienced or Certified
Veterinary Practice Manager with a minimum of 1-year management
experience preferred or 3+ years veterinary experience
preferredknowledgeable in veterinary medicine terminology and how
to run a veterinary hospitalCompassionate, Calm, Team Player,
Multi-Tasker and Strong CommunicatorHighly organized and possess
computer skillsSelf-starter with the desire to continue to advance
your knowledge and skillsetOpen availability with flexibility to
change hours based on hospital's needsAdditional InformationWe
offer our staff:Comprehensive Benefits (health, dental, vision,
liability, 401k & 401K matching program, life & supplemental
insurance, HSA, & FSA)Employee Assistance ProgramPaid Vacation and
Sick Time for ALL EmployeesPaid Bereavement ProgramPaid Parental
Leave ProgramCompetitive CompensationContinuing Education Allowance
(applies to licensed/registered/certified roles)Tuition Assistance
ProgramAccess to a CVA/CVT/CVPM Partnership through Penn
FosterCareer Development OpportunitiesReferral Bonus Program for
most positions!Additional Benefits May Also Be Available (i.e.
Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses
etc)*Note - some benefits may only be available to or vary slightly
for full time employment status vs part time status.WE ARE A
DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.Company Policy &
Federal & State Laws Forbid Discrimination Because of Age, Color,
Race, Religion, Sex, Disability, Sexual Orientation or National
Origin
Keywords: Gentle Care Animal Hospital, Lawrence , Veterinary Practice Manager, Executive , Lawrence, Kansas
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