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Bi-Lingual (French/English) Service Manager - Virtual/Work from Home

Company: OpenText
Location: Lawrence
Posted on: April 8, 2021

Job Description:

OPENTEXT - THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.We are seeking a Bi-Lingual (French/English) Service Manager, a dynamic business professional with a minimum of 2 years' experience with Enterprise Content Management products and Support Program Delivery. The individual will be responsible for the execution of OpenText Managed Services Programs acting as a liaison between the client and OpenText. The individual must have a proven track record in getting results, be articulate, self-motivated, and highly skilled in interacting with customers.You are great at: Proactively managing the scheduling and delivery of all consultancy defined within the program, including onsite visits with clients, completing regular reports and maintaining detailed client information.Serve as a point of escalation, managing the escalation through resource assignments and coordination between the different OpenText and customer departments/teams.Ability to establish rapport, trust and confidence with client, team and peers and communicate at various levels within the organization from administrative to technical to executive.Ability to speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques in a challenging, real-time, support environment.Meeting with development and product management staff to address development/product enhancement needs for the client.To clearly document all interaction with customers and implement proactive plans of action towards resolving outstanding issues, as required.What it takes: Minimum of 2 years of experience with Enterprise Level Customers in a technical support environmentFluent in both English and French (minimum) and willingness to travel (approximately 25%)Experience with Enterprise Content Management products while OpenText product skills are an asset.Ability to build, manage and maintain strong customer relationships, both internal and external.Ability to use own initiative to resolve problems and to obtain relevant information needed to perform a given task A demonstratable track record of success with examples of proactive approaches to client successProgram/Project Management and/or ITIL credentials desirableAt OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA) , Equal Employment Opportunity and Employee Polygraph Protection Act

Keywords: OpenText, Lawrence , Bi-Lingual (French/English) Service Manager - Virtual/Work from Home, Executive , Lawrence, Kansas

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