Sr. Call Center Manager
Company: Maximus
Location: Lawrence
Posted on: January 12, 2021
|
|
Job Description:
Maximus is currently looking for a Sr. Call Center Manager at
our Bogalusa, LA location. The Sr. Call Center Manager will oversee
the daily operations of the contact center team to ensure
performance metrics are met and work with team members towards
project success. Essential Duties and Responsibilities:- Oversee
the daily operations of a contact center team to ensure performance
metrics are met.- Maintain updated knowledge of the Contact Center
performance requirements as well as corporate and project policies
and procedures.- Provide assistance and updates to staff regarding
these policies and procedures.- Evaluate the need for training to
ensure that staff maintains current knowledge of multiple
programs.- Collaborate with the customers to ensure open
communication, cooperation, and timely issue resolution.- Address
inadequate quality issues with the supervisory team in relation to
reviews and corrections of calls monitored.- Monitor performance
goals and objectives for the contact center staff and complete
daily and weekly reports.- Provide leadership with updates on all
issues regarding quality, training, policy, procedures, staff
issues, and departmental performance levels.- Monitor contact
center compliance with ISO standards.- Implement necessary
corrective actions to ensure consistent application of all laws,
regulations, policies, and procedures pertinent to the Contact
Center.- Monitor and evaluate performance, writes performance
appraisals and provide corrective actions as needed.- Responsible
for identifying and resolving issues, problems, and concerns with
employees.- Recommend changes to policies and establish procedures
and assist in the implementation of process improvements when
necessary.- Provide direction to staff when complaints are
escalated to management level.Minimum Requirements:- Bachelor's
degree or equivalent combination of education, technical training
or work experience considered in lieu of degree.- Three (3) years
of people management experience.- Seven (7) years of experience in
the related field. MAXIMUS Introduction Since 1975, MAXIMUS has
operated under its founding mission of Helping Government Serve the
People, enabling citizens around the globe to successfully engage
with their governments at all levels and across a variety of health
and human services programs. MAXIMUS delivers innovative business
process management and technology solutions that contribute to
improved outcomes for citizens and higher levels of productivity,
accuracy, accountability and efficiency of government-sponsored
programs. With more than 30,000 employees worldwide, MAXIMUS is a
proud partner to government agencies in the United States,
Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com. EEO Statement:
Active military service members, their spouses, and veteran
candidates often embody the core competencies MAXIMUS deems
essential, and bring a resiliency and dependability that greatly
enhances our workforce. We recognize your unique skills and
experiences, and want to provide you with a career path that allows
you to continue making a difference for our country. We're proud of
our connections to organizations dedicated to serving veterans and
their families. If you are transitioning from military to civilian
life, have prior service, are a retired veteran or a member of the
National Guard or Reserves, or a spouse of an active military
service member, we have challenging and rewarding career
opportunities available for you. A committed and diverse workforce
is our most important resource. MAXIMUS is an Affirmative
Action/Equal Opportunity Employer. MAXIMUS provides equal
employment opportunities to all qualified applicants without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status or disabled status.
Keywords: Maximus, Lawrence , Sr. Call Center Manager, Executive , Lawrence, Kansas
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Executive JobsManagement Leaders - Own Your Own Franchise Description: Own A Franchise40 BUSINESS CATEGORIESPROVEN BUSINESS MODELSFIND OUT HOW BUSINESSOWNERS CAN EARN MOREHave you ever thought about owning your own business If so, now is the perfect time to look into franchise (more...) Company: WilliamsonHeckt Location: Lees Summit Posted on: 01/20/2021 Shift Manager Description: SPORTS BAR SHIFT MANAGER Know what it's like to be in the stadium on game day Then you know what it's like to work at Buffalo Wild Wings. It's fun. It's fast-paced. We're at the top of our game - (more...) Company: Buffalo Wild Wings Location: Warrensburg Posted on: 01/20/2021 Senior Project Manager (remote) Description: SquarePeg is working with a global organization at the forefront of reinventing the internet - they are looking to build a PMO and hire a Senior Project Manager to set it up and build a team. The Senior (more...) Company: SquarePeg Hires Location: Kansas City Posted on: 01/20/2021 General Manager in Training - Retail Description: Job DescriptionReq ID: 206064 Address: 4601 S. Leonard Rd. Saint Joseph, MO, 64507 Operations Manager Working at Love---s as an Operations Manager is a very different job. We work hard for our customers (more...) Company: Loves Travel Stops & Country Store Location: Saint Joseph Posted on: 01/20/2021 Psychiatrist/Medical Director (Physician #) Description: Psychiatrist/Medical Director Board Certified Certifiable in Child and Adolescent or Adult Psychiatry This position is responsible Company: FCSpsy Location: Leavenworth Posted on: 01/19/2021 RN Surgery Manager Description: Description SHIFT: No Weekends br SCHEDULE: Full-time br br br Are you passionate about delivering superior, patient-centered care At HCA Healthcare, we are committed to caring for patients with (more...) Company: Research Medical Center Location: Kansas City Posted on: 01/20/2021 Management Assistant Description: 7268 - Independence - 19010 E Valley View Pkwy, Independence, Missouri, 64055CarMax, the way your career should be General Summary: Under general direction from the Business Office Manager, this position (more...) Company: CarMax Location: Independence Posted on: 01/20/2021 Unit Supply Specialist - Warehouse Manager (92Y) Description: As a Unit Supply Specialist for the Army National Guard, you will ensure that your Unit and fellow Soldiers are well supplied and equipped for any mission. In this role, your keen eye and management ability (more...) Company: Army National Guard Location: Kansas City Posted on: 01/20/2021 11B Infantryman - Management Training Description: The Infantry is the backbone of the Army. These Soldiers fill the literal boots on the ground who are responsible for taking or holding ground during any combat operation. You rsquo ll attack, repel, (more...) Company: Army National Guard Location: Lawrence Posted on: 01/20/2021 Recover Health: Nurse Case Manager - Rn Description: Description Serve, Care, Protect and Help others in your community - Make an impact by joining the Recover Health family RNC Registered Nurse Case ManagerPart Time Hours AvailableServing communities (more...) Company: Recover Health Location: Independence Posted on: 01/20/2021 |