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Network Engineer III

Company: Alorica
Location: Lawrence
Posted on: April 3, 2021

Job Description:

GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Responsible for designing, developing and implementing scalable, maintainable, highly available network architectures that support network infrastructure and meet business objectives. Responsible for providing client support for network infrastructure including advanced design, setup and support of systems. JOB RESPONSIBILITIES bull Configure and install various network devices and services bull Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations bull Monitor performance and ensure system availability and reliability bull Monitor system resource utilization, trending, and capacity planning bull Provide senior level support and troubleshooting to resolve issues bull Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure bull Select and implement security tools, policies, and procedures in conjunction with the company's security team bull Liaise with vendors and other IT personnel for problem resolution bull Properly set the scope and timelines of new projects to meet completion deadlines. bull Demonstrate the ability to prioritize and manage competing demands and tasks and successfully manage multiple engagements that may require additional resources. bull Interface with all levels of employees internally and within client businesses to support program requirements (business owners, project managers, customer employees and customers' executive management). bull Provide technical guidance to other IT professionals to correct problems encountered with network software and connectivity. bull Design, install, and support RouteSwitch environments. bull Design, install, and support firewall environments. bull Monitoring network engineering performance and ensure system availability and reliability bull Configuring and installing various network devices and services bull Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations bull Identify and implement work efficiencies through process improvement techniques OTHER RELATED DUTIES bull Other computer operations work as required. Qualifications JOB REQUIREMENTS Minimum Education and Experience bull Bachelor's degree in computer science or equivalent experience within area related to job function bull Minimum of seven years of experience in the Information Technology field bull Minimum of five years of experience in a multi-server environment, Help Desk andor NOC or related technical environment. bull Proven hands-on network engineering experience, monitoring, network diagnostic and network analytics tools and deep understanding of networking protocols bull Customer facing projects and BGP expertise - Required Knowledge, Skills and Abilities bull Demonstrate excellent communications skills both verbally and in writing bull Ability to communicate technical issues to non-technical people bull Ability to negotiate and solve conflict bull Thorough knowledge and experience with the Unix operating environment experience and advanced PC troubleshooting knowledge bull Ability to analyst complex business problems and issues as it relates to Enterprise Network Infrastructure. bull Ability to design, install, and support routeswitch and firewall environments. bull Able to manage the needs of multiple client sites, prioritize the need and manage the workload for each day between assigned locations. bull Advanced knowledgeexperience with data communications (FTP, TCPIP, Ethernet, Hubs, Routers). bull Thorough understanding of SQL and relational database concepts. bull Knowledge or experience in call center operations andor applications and project management. Work Environment bull Constant work performed in a Corporate environment Physical Demands bull May require frequent travel bull Work performed while sitting andor standing bull Constant use of computer, telephone devices and other general office equipment EQUAL OPPORTUNITY EMPLOYER VETERANSDISABLED LI-Post

Keywords: Alorica, Lawrence , Network Engineer III, Engineering , Lawrence, Kansas

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