Night Audit

Company: Earth Fare, Inc
Location: Lawrence
Posted on: November 22, 2021

Job Description:

JOB TITLE: Night Audit IMMEDIATE SUPERVISOR: Guest Service Manager SUMMARY: To professionally represent the hotel to all guests, assist with guest needs, complete all daily duties and assigned projects utilizing the principles, policies and standards of Hulsing Hotels - Kansas, Inc. EDUCATION and/or EXPERIENCE: High School diploma or at least one (1) year of previous experience as a front desk agent or reservationist or another related field. Previous hotel-related or customer service experience desired. Associate must be able to represent the hotel in a professional manner to hotel guests. Additional attributes include: team-oriented, friendly, active listener, shows initiative, understandable, empathic and effective communicator. LANGUAGE SKILLS: Associate must be able to verbally communicate with guests, managers and fellow associates. Associate must be able to read common memos and documents. Associate should also be able to communicate effectively through typed/written memos, notes and e-mails. MATHAMATICAL SKILLS: Associate must be able to calculate figures and amounts such as discounts, tax, commissions and percentages. Basic knowledge of addition, subtraction, division and multiplication using a calculator is a necessity. COMPUTER SKILLS: Associate must be able to operate a computer, have an in depth knowledge of the property management operation, send receive and retrieve e-mails, basic computer trouble shooting skills. REASONING ABILITY: Associate should have the ability to resolve practical problems and deal with a variety of variables where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram and schedule form. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk for long periods of time. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate QUALIFICATION REQUIREMENTS: To perform this job successfully, and individual must be able to perform each essential duty and responsibilities satisfactorily as described in the outlined job description. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the below described essential duties and responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1 Present a clean and professional image at all times, uniforms and name tags must be worn at all times. 2 Maintain a clean and organized work area at all times. 3 Associate must ensure that all work completed is at all times in compliance with local and state codes in regards to sanitation, safety and work rules. 4 Associate must ensure that all work completed is at all times compliant with Hulsing Hotels and Hilton Hotels Group standards. 5 Associate must adhere to time and attendance policy as established by Hulsing Hotels - Kansas, Inc, ie ensure that you are ready to work by your scheduled start time, conform with all scheduled in and out times, check schedule daily for changes. 6 If you cannot be at your place of work by your assigned start time you must inform your dept manager, if you are going to be absent you must inform your dept manager at least two hours in advance of your scheduled start time. 7 Associate must ensure that all departmental Daily Checklists and shift reports are completed before end of assigned shift and submitted to the dept manager 8 Associate must ensure that they are fully conversant with the operation of all departmental equipment and machinery eg PMS, Computers, Copier, Calculator, On Command System, Telephones etc 9 Associate must ensure all maintenance requests are logged in the opportunity log at the front desk, ensure all defective equipment is identified and powered down so it cannot be activated, ensure all safety hazards are identified and reported as soon as possible 10 Associate must be knowledgeable on the various types of rooms and amenities that are available at the hotel, as well as the activities and services in the surrounding areas. All desk staff must be able to inform guest of these items comfortably 11 Associate must execute all aspects of guest check-in, check-out, and payment in a proficient professional and friendly manner 12 Associate must communicate professionally with Housekeeping Department to ensure proper room status reports, and guest requests. 13 Associate should assist the Maintenance Department with coordinating requests for repair work 14 Associate should assist the guest service manager in maintaining Front Office supplies for items such as, but not limited to: keys, welcome packets, paper, forms, gift items, toner, general office supplies, etc. 15 Exhibit sales and revenue-minded thinking. This position is vital in terms of maximizing hotel revenues. Present rate and amenity options to the guest and assist them with their choices 16 Associate must ensure the correct procedures are followed for the following items: front desk log, daily checklists, bank counts, making change, issuing safe deposit boxes, emergency procedures, etc. 17 Associate must contribute and work as a team member in all facets of the position. 18 Associate must perform other services and duties as directed by the department manager and General Manager This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Keywords: Earth Fare, Inc, Lawrence , Night Audit, Accounting, Auditing , Lawrence, Kansas