Senior Lead Program Manager
Company: Lumen Inc
Location: Topeka
Posted on: May 4, 2024
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Job Description:
About Lumen
Lumen connects the world. We are igniting business growth by
connecting people, data and applications - quickly, securely, and
effortlessly. Together, we are building a culture and company from
the people up - committed to teamwork, trust and transparency.
People power progress.
Lumen's commitment to workplace inclusion and employee support
shines bright. We've made the Newsweek 2024 Greatest Workplaces for
Diversity list and achieved a perfect score of 100 on the Human
Rights Campaign Corporate Equality Index (CEI) for the fifth
consecutive year. Plus, we're the top employer in the
communications and telecom industry, ranking 12th overall across
all industries in The American Opportunity Index.
We're looking for top-tier talent and offer the flexibility you
need to thrive and deliver lasting impact. Join us as we digitally
connect the world and shape the future.
The Role
The Senior Lead Program Manager is a strategic position within the
Small Business Strategic Partner and Field Sales organization. This
key position is responsible for sales enablement and training
calibration specifically focused on efforts focused within our
Field Sales & Vendor/Partner teams in Small Business. This role
partners closely with the Training organization to ensure training
initiatives complement and are aligned with Internal
activities.
Work Locations - Remote US Work Locations
The Main Responsibilities
Identify coaching and development needs within the
Vendor/Partner/Field groups through performance analysis and
regular consultation with business managers.
Assess the return on investment of vendor and partner training and
coaching programs.
Partner with key stakeholders to ensure all training and coaching
initiatives being delivered to the organization successful
Achieve quality results by leveraging internal and external
(training agencies, call center vendors, et al.) resources.
Provide consultative services to the vendor, field, and partner
business units regarding training and coaching.
Coordinate with Vendor and Partner teams to schedule coaching
sessions and projects.
What We Look For in a Candidate
Bachelor's Degree in a related field and/or equivalent work
experience.
A minimum of 5 years large-scale call center operations experience,
focusing on frontline coaching needs assessment, development and
execution.
Passionate and innovative with a proven track record of success; an
action-oriented, strategic and creative thinker with a detailed
focus on implementation and on-going execution of training programs
in the field.
Must be self-directed, results-oriented and able to handle multiple
priorities in a fast-paced, continually changing environment.
Excellent communication skills including an ability to communicate
and work effectively with staff at all levels of the
organization.
Demonstrates aptitude for analyzing complex issues and developing
the appropriate solutions.
Demonstrated success in planning and driving training and employee
development initiatives in a subscription business within a call
center environment.
Ability to exhibit strong strategic planning and cross-functional
partnership, providing tactical direction and driving a large team
to achieve predefined performance metrics within sales and
retention frontline operations.
Regular travel (minimum of 50%) required.
Compensation
The starting salary for this role differs based on the employee's
primary work location. Employees typically do not start at the top
of the range, though compensation depends on each individual's
qualifications.
Location Based Pay Ranges
$94420 - $125890 in these states: AR, ID, KY, LA, ME, MS, NE, SC,
and SD.
$99390 - $132510 in these states: AZ, AL, FL, GA, IN, IA, KS, MO,
MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$104360 - $139140 in these states: CO, HI, MI, MN, NV, NH, NC, OR,
and RI.
$109330 - $145770 in these states: AK, CA, CT, DE, DC, IL, MD, MA,
NJ, NY, TX, VA, and WA.
As with the pay range variety that's based on the region of a
country, specific offers are determined by various factors such as
experience, education, skills, certifications and other business
needs.
What to Expect Next
Based on your job application information you may be given the
opportunity to complete a video interview immediately after
applying. This will include a set of questions for you to record a
response to in addition to Game Challenges. Completion of this
video interview is a requirement in order to be considered for our
open position. Now not a good time? No worries, we will also send
you an email with a link to complete the video interview. We
strongly recommend that you complete this within 5 days of your
application date.
Requisition #: 333481
Background Screening
If you are selected for a position, there will be a background
screen, which may include checks for criminal records and/or motor
vehicle reports and/or drug screening, depending on the position
requirements. For more information on these checks, please refer to
the Post Offer section of our FAQ page
(https://jobs.lumen.com/i/global/en/faqs) . Job-related concerns
identified during the background screening may disqualify you from
the new position or your current role. Background results will be
evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will
consider for employment qualified applicants with arrest and
conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, gender expression, marital status, family status,
pregnancy, or other legally protected status (collectively,
"protected statuses"). We do not tolerate unlawful discrimination
in any employment decisions, including recruiting, hiring,
compensation, promotion, benefits, discipline, termination, job
assignments or training.
Disclaimer
The job responsibilities described above indicate the general
nature and level of work performed by employees within this
classification. It is not intended to include a comprehensive
inventory of all duties and responsibilities for this job. Job
duties and responsibilities are subject to change based on evolving
business needs and conditions.
Salary Range
Salary Min :
94420
Salary Max :
145770
This information reflects the anticipated base salary range for
this position based on current national data. Minimums and maximums
may vary based on location. Individual pay is based on skills,
experience and other relevant factors.
This position is eligible for either short-term incentives or sales
compensation. Director and VP positions also are eligible for
long-term incentive. To learn more about our bonus structure, you
can view additional information here.
(https://jobs.lumen.com/global/en/compensation-information) We're
able to answer any additional questions you may have as you move
through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad
range of Health, Life, Voluntary Lifestyle and other benefits and
perks that enhance your physical, mental, emotional and financial
wellbeing. You can learn more by clicking here.
(https://centurylinkbenefits.com)
Note: For union-represented postings, wage rates and ranges are
governed by applicable collective bargaining agreement
provisions.
Application Deadline
05/15/2024
Keywords: Lumen Inc, Lawrence , Senior Lead Program Manager, Executive , Topeka, Kansas
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